Returns and Shipping Policy
12 Months Manufacturing Warranty applies to all Dr. Clark Zapper Digital Machines in the event of a manufacturing fault. Our official service and distribution center is located in the USA.
Accessories such as straps, cables, and power adapters carry a limited 30-day warranty (leads/cables carry a 1-week warranty).
Wholesale & Reseller Discounts: Wholesale discounts apply to bulk purchases of Zapper Digital machines. We ship Zapper Digital machines worldwide, with typical delivery in 2–7 business days. Payments can be made securely via Credit Card or PayPal Express Checkout.
For return authorization or support, please contact our USA office at 206-708-6408 or email [email protected].
How to Return Goods & Refund Policy
How to Send Goods Back: Please contact our USA office at 206-708-6408 prior to returning any item to receive the correct return warehouse address. All returned machines must be sent back Tracked and Signed For.
Within 7 Days (Unused Items): Customers in the USA have the right to withdraw from the purchase of unused, unsealed items within seven working days after delivery. Outgoing shipping costs and return postage are non-refundable.
Within 14 Days (Used Items): Even after 7 days, we allow returns sent within 2 weeks of delivery. A 10% restocking/devaluation deduction applies if the machine has been used, as we never resell returned medical devices (returned units are sent back to the manufacturer in Germany).
An administration/processing fee applies to cover external distributor shipping, restocking, and equipment testing costs. For hygiene and safety reasons, used accessories (straps/mats/belts) cannot be returned. Please include a note with your full name, postal code, and original invoice number inside the package.
Postage & International Delivery Options
Tracked & Signed Delivery (Recommended): Someone must be available to sign for the parcel upon delivery. If no one is home, the courier will leave a calling card or hold the parcel at your local delivery office for re-delivery. If you have not received your order within 4 business days (within the USA) or 7 business days (international), please contact us and we will investigate immediately.
Non-Trackable Air Mail Outside the USA: If “Air Mail Non-Trackable” is selected outside the USA, tracking numbers are not available from the postal carrier.
Claims Limitation: Any claims for non-delivered items must be submitted within 4 days of dispatch within the USA, or within 10 days of dispatch for international orders.